Why Use Managed Services?
Managed Services Agreements have become very popular with both customers and service providers because they create an Alignment of Interest. In a break / fix environment the service provider has an unspoken interest in failures occurring while the customer has an interest in a lack of failures – NOT in alignment. With a managed service agreement, it’s in the service provider’s best interest to minimize failures which is aligned with the customer’s interests. A classic “win-win” scenario.
Customer Benefits
- Saves Money: The question to ask yourself is “How much does it cost my company every time a system goes down?”. One lost sale could potentially cost more than your service costs for a year. With a managed service contract, it is in BennTech’s best interest to make sure your systems stay on-line. A break/fix arrangement guarantees your systems will “break” then have to be fixed.
- Predictable Costs: BennTech’s managed service contracts provide a consistent cost each month so you know exactly what you will spend for your covered equipment.
- Premium Service: Managed Service tickets are assigned a higher priority than break/fix tickets.
MSP Benefits
- A predictable income allows for optimum staffing levels to support the workload.
- BennTech is free to proactively maintain the covered equipment preventing most failures. In break/fix situations, we are often acting in a reactive manner to a failure.
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Managing Your Technology Doesn’t Have to Be Hard.
Do you find yourself managing your technology instead of your business? Technology is rapidly changing and your business needs to keep up, but you don’t need become a technology expert to make the best use of technology. Let BennTech’s trained professionals do the job for you. We evaluate many products and determine those which will benefit you the most, then we work to make sure your systems run flawlessly freeing you to focus on your business.
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“As we look ahead into the next century, leaders will be those who empower others.”
– Bill Gates