IT Managed Services Agreements have become very popular with both customers and service providers because they create an Alignment of Interest. In a break / fix environment the service provider has an unspoken interest in failures occurring while the customer has an interest in a lack of failures – NOT in alignment. With a managed service agreement, it’s in the service provider’s best interest to minimize failures which is aligned with the customer's interests. A classic "win-win" scenario.
Customer Benefits
- Saves Money: The question to ask yourself is "How much does it cost my company every time a system goes down?". One lost sale could potentially cost more than your service costs for a year. With a managed service contract, it is in BennTech's best interest to make sure your systems stay on-line. A break/fix arrangement guarantees your systems will "break" then have to be fixed.
- Predictable Costs: BennTech's managed service contracts provide a consistent cost each month so you know exactly what you will spend for your covered equipment.
- Premium Service: Managed Service tickets are assigned a higher priority than break/fix tickets.
BennTech Benefits
- A predictable income allows for optimum staffing levels to support the workload.
- BennTech is free to proactively maintain the covered equipment preventing most failures. In break/fix situations, we are often acting in a reactive manner to a failure.
For a free consultation, give us a call at 201-977-2299 or This email address is being protected from spambots. You need JavaScript enabled to view it.
